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Reviews about Boots Opticians

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  2018-02-26, by Sandra Aitken
  My Husband has used Boots Opticians at Gyle Edinburgh many times with sucess but yesterday was a nightmare. The staff passing him on to next member of staff clearly had not explained where he was in the process and he was told he could go when he had arranged with previous staff member to use new prescription to change lenses in his glasses. He was then told that was too difficult and expensive but not in a very helpful manner and he was asked several times where his glasses were from when he had clearly said many times they were from Boots. He asked to speak to a Senior member of staff to see if they could help but told that not possible, so he left. We will now find a more helpful Opticians. Very dissappointing.