Auto Sphere Body Repairs Limited in Edinburgh, Scotland Open now

Reviews about Auto Sphere Body Repairs Limited

• ★ ★ ☆ ☆ ☆

  2017-10-05, by Karol Charly
  My "jolly adventures" with AS started a year ago when I was looking to fix a cracked bumber in my car. I sent an enquiry using their website but didn't receive any answer. After another contact, I was told I need to come to find out wether they would be willing to undertake a repair. I arrived spot on time but no one knowledgable was available to check my car. I was told that someone will come in about five minutes. So I waited. And waited. After over 10 minutes, when I asked if someone is coming, I received the same answer. I took nearly 20 minutes from my arrival to finally see a person who could provide me with an estimate (I would like to add here that although there was a sofa in the reception, it was occupied by staff members happily chatting and having banter and absolutely not noticing that there is a client waiting...). When I asked about possibilities to fix my bumper, the man said it can't really be fixed although they could do that but it wouldn't last too long. Then he proposed to replace the whole bumper, giving a price (without doing any checks with supplier etc.) that was about twice as high as second-hand parts I was able to find. The final costs would be almost double the price of a new bumper as it would have to be painted. The price was simply ridiculous. At least I was given some alternative options I could try. When a few months ago my car got damaged, I decided to give AS another chance. I got in touch with them on several occassions and the average response time was one week. At some point it took so long for them to reply, that I simply resigned. Bu then, after approximately two weeks of silence, I received a phone call. Based on a voice in my phone, I think they didn't like when I said that I had already forgotten about the whole thing and might get back to them later. I never did but a week later I received another call and finally booked a repair. I only did so because I was able to secure the money from the insurance. When asked how long will it take to fix what had been described as an "only a small chip", the lady said she'll find out and get back to me, which she did. The anser was up to two days. That didn't sound too bad, but when I was dropping off my car, I was advised it will take up to four days now and I will receive a call when the job is done. This however never happened and I was forced to call them again, use their magic automatic system that told me to pick option "three" only to be redirected to the reception which in turn redirected me to someone else, who was finally able to advise me that my car should be ready later on the same day...
• ★ ★ ★ ★ ★

  2017-08-19, by Janet Bolton
  Excellent service, would not hesitate to use Autosphere again, kept me well informed as to status of repair and were very helpful. Staff that I came into contact with were all very helpful and friendly. Great service, thank you.